Support Engineer
Kyiv, remote
We are looking to expand our team with a Support Engineer (AEST Business Hours) who will help us to ensure that we meet our customers' demands of service delivery and QoS. The position implies working with the latest technology stack and constant growth within the role. We will work together to design and build reliable and productive IT infrastructure, setup and configure servers and workstations, implement the newest technologies into the daily business routine and help to manage the overall underlying environments.

This is a full-time and a long-term position.
Responsibilities
  • Providing technical support to our customers;
  • Timely acknowledging and resolving requests/incidents;
  • Installation and configuration of the server software;
  • Supporting network and domain user accounts and mailboxes;
  • Server and application monitoring;
  • Web hosting support.
Qualifications
  • Experience with Linux/UNIX platforms;
  • Knowledge of TCP/IP;
  • Ability to understand customers' problems and offer the right solution;
  • Quick response time for urgent cases of emergency;
  • Customer oriented, analytical and problem-solving skills, keen attention to details;
  • High degree of responsibility, strong sense of urgency and the ability to prioritize needs;
  • Strong organizational and time management skills;
  • Intermediate English level is a must, Ukrainian or Russian native.
  • ABILITY TO WORK IN AEST TIME ZONES (9 AM - 6 PM AEST)/ Wednesday- Sunday.
Nice to have
  • Experience in technical support (level 1 or 2);
  • LAMP stack knowledge;
  • Task tracking system experience (Jira, Redmine, Trello);
  • Bash scripting skills;
  • Deep interest in system administration and willingness to learn and grow in this area;
  • Remote working experience.
We offer
  • Challenging tasks;
  • Opportunity to learn new technologies in an innovative industry;
  • Possibility to do new things, not just maintain old;
  • Plenty of responsibility and freedom in choosing technological solutions;
  • Career growth: to Linux System Administrator and Junior DevOps Engineer positions;
  • Appreciation and honest/open leadership style;
  • A friendly team of experts who inspire and support you;
  • Self-education support (access to a premium subscription to Safari Books Online, Grammarly, etc; paid attending professional conferences and meetups);
  • Work from home office, no need to waste your time getting to office and back;
  • Corporate English lessons with Native Speaker;
  • Paid vacation (18 working days per year + 3 days off per year);
  • Paid sick leaves and medical insurance;
  • The salary is paid twice a month;
  • Compensation negotiable, based upon experience.
Apply and we look forward to meeting you and hopefully work with you very soon!
Our Office


Benefits of working at OpsWorks Co.
We hire promising talent
Young specialists can obtain the necessary experience by being a part of the OpsWorks Co. team. Come and work with us to become an expert in the most modern technologies in the market.
We'll motivate you to succeed
Your seniority growth is important for us. We've built a favourable environment for your career growth so you can motivate the new-comers to reach new heights.
Individual development plan
Each employee at OpsWorks Co. has an opportunity to build their own development plan with our HRD to fulfil their career goals in the future.
We trust you
Europe, the USA, Asia, home — you can work from anywhere in the world with OpsWorks Co. in return for being responsible and self-organized.
Flexible hours
You can plan your schedule depending on your needs. We believe that a comfortable working environment encourages productivity.
Employment benefits
Dentist appointments, no meetings during vacation, family days, medical insurance, and sport — all this and more is available thanks to our employee-oriented policies.